FAQ

Welcome to Thunderpuffin!!!

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Frequently Asked Questions

  1. How do I contact you?
  2. What are your shipping rates?
  3. Do you take payments through credit cards?
  4. Who is Thunderpuffin?
  5. Is there a Thunderpuffin Store?
  6. Can you make special items for me?

How do I contact you?

Our e-mail address is b.ern@att.net  Just click on the address and write away.  We will help you in any way we can!

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What are your shipping rates?

We try very hard not to over charge on shipping.  We will weigh your items and add approximately .50 cents to cover the price of the envelope.  For instance, pendants are shipped at $1.50, but we can ship as many as 4 for $1.50.  We don't want to make money off shipping, that's not fair to you, our customer.  Unless otherwise instructed, we ship through the U.S. Postal Service.

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Do you take payment through credit cards?

We accept credit cards through BillPoint.  If requested, we will send you an invoice through BillPoint, and they will give you a link to pay with either electronic check or any major credit card.  We also accept money orders, cashiers checks and personal checks.  With BillPoint, we will ship the following day after we get confirmation of payment.

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Who is Thunderpuffin?

Thunderpuffin is one very large cat.  She has her picture on our home page, if you hold the mouse over the picture she will talk to you, and if you need a closer view, click on the picture.  She has "cattitude"!  The real people behind Thunderpuffin are Paul Cordalis and Barbara Ern.  Paul has been collecting and purchasing rocks, minerals and crystals since he was a small boy.  Barbara likes to be creative, and who knows what new page will show up next, with her latest projects.

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Is there a Thunderpuffin store?

In the "classic" sense, there is no Thunderpuffin store.  We work and sell out of our home in Black Canyon City, Arizona.  We do sell out of the rock yard at our house, and folks are always welcome to stop in and browse to their hearts content.  We recommend a Winter visit, since our Winters are the best in the Country!  If you are planning on being in this neck of the woods, e-mail us, and we will give you directions!

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Can you make special items for me?

Just let us know what you want, and if we can do it, we will be happy to.  Pendants can be made out of just about any material.  Dream Catchers can be made by special request, they are great gifts for baby showers, house warmings, or any occasion!

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Web Master:  b.ern@att.net
Copyright © 2001  [Thunderpuffin]. All rights reserved.
Revised: 07/18/02.